A Return Authorization (RA) is mandatory and must be issued by a Customer Service Representative within 10 days of the customer’s receipt of the product. Returns must be received within 10 days of Return Authorization
Customized and non-stock items are non-returnable unless defective. A restocking fee and freight/shipping cost may be applicable. Once the RA number is issued, product must be sent back within 10 business days. Unauthorized returns, refused packages, and damaged or used products will not be credited.
Please email firstname.lastname@example.org to start the return process.
It may take up to 3-7 business day for funds to appear back in your statement depending on your bank or credit card policy.
Please reach out to our customer service team to see if we can cancel your order. We strive to produce and ship as quickly as possible once an order is received, so we recommend cancellations be requested within 1 business day. If we have started your order or already shipped it out, the order is not able to be cancelled.